Job Details:

Key Responsibilities:

• - Managing Online Store: Overseeing the day-to-day operations of the e-commerce platform, ensuring products are listed accurately, and inventory is maintained.
• - Content Management: Updating product descriptions, images, and other content to optimize sales and user experience.
• - Customer Service: Handling customer inquiries, issues, and ensuring high levels of customer satisfaction through prompt and effective communication.
• - Order Processing: Managing orders, ensuring timely fulfillment, and coordinating with logistics partners for shipping and delivery.
• - Marketing and Promotion: Implementing strategies to drive traffic to the online store, including SEO, SEM, email marketing, and social media campaigns.
• - Analytics and Reporting: Monitoring site performance, analyzing sales data, and generating reports to identify trends and opportunities for improvement.
• - Inventory Management: Monitoring inventory levels, coordinating restocks, and optimizing stock levels to minimize out-of-stock situations.
• - Vendor Management: Negotiating contracts with suppliers, managing relationships, and ensuring timely product procurement.

Qualifications:

• - Bachelor’s degree in Business Administration, Marketing, or a related field.
• - Proven experience in e-commerce management, preferably in a similar industry.
• - Strong understanding of online marketing strategies and e-commerce platforms (e.g., Shopify, Magento).
• - Proficiency in web analytics tools (e.g., Google Analytics) and experience in data-driven decision-making.
• - Excellent communication and interpersonal skills, with a customer-centric approach.
• - Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• - Knowledge of digital marketing channels and techniques.
• - Problem-solving skills and a proactive attitude towards challenges.

Additional Skills (Preferred):

• - Experience with graphic design and content creation tools (e.g., Adobe Creative Suite).
• - Familiarity with HTML/CSS and basic web development concepts.
• - Understanding of SEO principles and practices.
• - Knowledge of online payment gateways and security protocols.

Working Conditions:

• - This is a remote position requiring reliable internet access and a suitable workspace.
• - Flexibility in working hours may be required to accommodate different time zones.